SHOPPA'S PROCESSING OF PERSONAL DATA
CONTENTS:
- Introduction
- What is personal data?
- Which personal data do we process, and why?
- How long do we store your personal data?
- Who do we share your personal data with?
- How do we protect your personal data?
- About cookies
- Your rights
- Contact information
1. INTRODUCTION
This text explains how Shoppa AB handles your personal data and what rights you have regarding this data. The information is relevant if you:
- Are one of our customers.
- Visit our website or our social media platforms.
- Participate in our events or seminars.
- Communicate with us in other ways, e.g. through our support.
Your personal privacy is important to us; we handle your personal data in a secure manner in accordance with the General Data Protection Regulation (GDPR).
If you have any questions regarding our handling of your personal data, you are welcome to contact us. Our contact details can be found at the end of this text, in section 9.
2. WHAT IS PERSONAL DATA?
Personal data is any information that can be directly or indirectly linked to you, e.g. your name, picture, IP address, telephone number, title, and e-mail address.
3. WHICH PERSONAL DATA DO WE PROCESS, AND WHY?
In this section, we explain how your personal data is used to provide you with important information and relevant offers.
3.1 WHEN YOU ARE ONE OF OUR CUSTOMERS
When you sign an agreement with us, we process the following information:
- Your name
- Your e-mail address
- Your job title
- Your telephone number
- Company information, e.g. organization number, address, and postal address
We process your personal data to:
- Manage and deliver the products you have purchased from us.
- Administer payments, e.g. issue invoices.
- Commmunicate important information about our products and services, e.g. service interruptions and new releases.
- Market our products and services.
Legal basis for processing: We process your personal data based on it being necessary for the fulfillment of an agreement in the event that we provide you with a service or product, or that it is a legitimate interest when we forward important information and market our products, services, and events.
Data storage: We will store your personal data for as long as you are one of our customers. Should our business relationship end, we will store your personal data for up to three years after written termination.
3.2 WHEN YOU PARTICIPATE IN MARKET EVENTS AND/OR CUSTOMER SURVEYS
In connection with marketing events (lectures, seminars, etc.) or customer surveys (questionnaires), we will process the data you provide to us, including name and contact details.
We process your personal data to:
- Administer the marketing event or customer survey, including sending feedback to you.
- Create articles and other content for publication on our website and our social media accounts.
- Inform you about new marketing events and customer surveys.
- Collect statistics from marketing events and customer surveys, for the purpose of improving our products and services.
Legal basis for processing: We process your personal data for your and our legitimate interest, as described above and as is necessary for the fulfillment of an agreement when administering competitions. If our event requires your consent, we will obtain such consent before the event begins.
Data storage: We will store your personal data for up to three years after the event and/or survey has been completed.
3.3 WHEN YOU COMMUNICATE WITH US
You can communicate with Shoppa via social media, telephone, and e-mail. When you communicate with us, we process the information you provide, e.g.:
- Name and contact details
- Information about your question or problem
We process your personal data to:
- Respond to your question and/or solve your problem.
- Improve our products and services.
- Analyze support questions to improve our service.
Legal basis for processing: We process your personal data for your and our legitimate interest, as described above.
Data storage: We will store your personal data for up to three years after the problem has been solved to ensure traceability in your communication with us.
3.4 WHEN YOU VISIT SHOPPA’S WEBSITE
When you visit our website www.shoppa.com, we will process:
- Information about how you interact with and use our website.
- Information about your visits to our website, through cookies.
We process your personal data to:
- Improve our website.
- Clarify our products and services.
- Simplify and clarify our communication.
Legal basis for processing: We store your personal data for our legitimate interest in maintaining, improving, and clarifying our communication about our products and services.
Data storage: We will store your personal data for up to three years after your visit to our website.
3.5 WHEN WE ARE COMPELLED BY LAW
In addition to the cases described above, we will sometimes process your personal data when required by law, e.g. due to accounting obligations.
Legal basis for processing: When we process your personal data because we are obliged by law, it is justified as a legal obligation.
4. HOW LONG WILL WE STORE YOUR PERSONAL DATA?
Your personal data will only be stored for as long as it is necessary to fulfill the purpose of our processing, or for as long as it is required by law, after which your personal data is deleted. Read more about how long we will store your data in the relevant part of section three.
5. WHO DO WE SHARE YOUR PERSONAL DATA WITH?
Shoppa may share your personal data with the following types of recipients:
- Subcontractors who provide IT and installation services
- Contractual partners
- Other recipients according to law, other regulations, or government decisions
Recipients who handle personal data on behalf of Shoppa must always enter into a so-called data processing agreement with Shoppa, to ensure that your data is handled in a secure and correct manner.
6. HOW DO WE PROTECT YOUR PERSONAL DATA?
Your privacy is important to us. We protect your personal data in accordance with the General Data Protection Regulation, as well as our own established guidelines for information security. This means that we have rules and procedures surrounding information security.
7. ABOUT COOKIES
When you visit our website, we may also collect information and data about you through the use of so-called “cookies”.
8. YOUR RIGHTS
You have rights in accordance with the General Data Protection Regulation. If you want to exercise these rights, you are welcome to contact us using the contact information in the next section.
9. CONTACT INFORMATION
Shoppa AB (organization number 556646-5398) is responsible for the processing of your personal data. If you need further information about the processing of your personal data, contact us by phone (+46 171-205 50), or via e-mail (support@shoppa.com).